FAQs
🐶 About the Collar
What makes MY PUPPY COLLAR different from a regular dog collar?
MY PUPPY COLLAR is fully customizable. You can add, remove, and swap charms anytime to match your dog’s personality, mood, or the season. One collar — endless styles.
Are the charms secure? Will they fall off?
Our charms fit snugly into the collar holes and are designed to stay in place during normal daily activities like walks, playtime, and running around. For very aggressive chewers, we recommend supervision.
Is the collar safe for my dog?
Yes. The collar is made from pet-safe, non-toxic, skin-friendly materials. It’s lightweight, comfortable, and designed for everyday wear.
Can my dog wear this collar all day?
Absolutely. It’s designed for daily use and comfort, just like a regular collar — only way more fun.
🎨 Charms & Customization
Can I change the charms whenever I want?
Yes! Charms can be swapped in seconds. Change them daily, weekly, or for special occasions.
What charms are compatible with the collar?
The collar is compatible with standard shoe-style charms (like Croc charms), including ours and many others available online.
How many charms fit on one collar?
Up to 5 charms per collar.
Do charms come included?
Yes — each collar comes with a starter charm set. Additional charm packs can be purchased separately.
📏 Sizing & Fit
How do I choose the right size for my dog?
Use our sizing guide on the product page. Measure your dog’s neck snugly and choose the size that best fits within the range.
Is the collar adjustable?
Yes. Each collar is adjustable to ensure a secure and comfortable fit.
What if I order the wrong size?
No worries — check our returns & exchanges policy and we’ll help you get the right fit.
💦 Care & Durability
Is the collar waterproof?
Yes. The collar is water-resistant and easy to clean — perfect for rainy walks, beach days, or messy adventures.
How do I clean the collar?
Simply remove the charms and wash the collar with mild soap and water. Let it air dry.
Will the colors fade over time?
The materials are designed to hold up well with normal use. Like all pet products, heavy exposure to sun, saltwater, or rough play may cause natural wear over time.
🚚 Shipping & Orders
Where do you ship?
We currently ship Worldwide
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location and are shown at checkout.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking link by email.
🔄 Returns & Support
What if I’m not happy with my order?
We want you (and your pup) to love it. If there’s an issue, contact our support team and we’ll make it right.
Who can I contact for help?
You can reach us anytime at our support email listed on the website. We usually respond within 24 hours.
🎁 Gifting
Is this a good gift for dog owners?
Absolutely. MY PUPPY COLLAR is one of our most popular gifts — fun, personal, and practical.
Does the collar come in gift-ready packaging?
Yes. Our packaging is designed to be gift-friendly right out of the box.